SHIPPING PROCESS

It will take  1-2 business days within Lagos and 3-7 business days outside Lagos  (M-F) to process (for us to ship)  your order, depending on the shipping option selected at checkout. We ship Monday through Saturday within Lagos, Tuesday and Friday Only Outside Lagos. Please allow up to 2 and 7 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday, or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. 

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

Our recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).

TRACKING YOUR ORDER

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to  24 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at admin@scentelixir.ng as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our store, we can then ship it to the correct address and charge for reshipping.

We are not responsible for packages lost if you used an incorrect address, we will not refund shipping costs for errors made on customers side.