All sales are final once processed. We do not offer refunds on completed orders due to the following reasons:
- Fragrances are personal-use items and cannot be restocked.
- Our pricing is based on wholesale rates,
- Testing returned items for tampering is costly and unsafe
A Friendly Tip:
We always recommend purchasing sample sizes (10ml–20ml) before committing to larger bottles. That way, you can test the scent, check skin compatibility, and be sure you love it before going big!
Change & Cancellation Policy
- No changes can be made to an order once it’s placed-due to our ml-based inventory system. Please review carefully before checking out.
- Orders can only be cancelled before processing (once invoiced or packed, it’s locked)
- Approved cancellations will be refunded minus Paystack fees (1.5% + ₦100).
- Paystack refunds typically take 3–10 working days, depending on your bank.
Contact us at admin@scentelixir.ng or questions related to refunds and returns.