As part of our wholesale pricing and due to the high cost of testing returns for tampering, all sales are final. We recommend ordering small sizes before placing larger orders for the fragrances you know and love.
Please purchase samples of any fragrance you would like to try before making a larger purchase. Test fragrances on your skin to make sure you are not allergic to any compounds used in any fragrances.
Thank you for your understanding and support. If you have any questions or need assistance, please don’t hesitate to contact our customer service team.
How do I change or cancel an order?
If you need to change or cancel an order, please send a WhatsApp message to +2349039691436. Let the representative know what you want to change or if you want to cancel.
Please note, changes and cancellations can only be made before your order is processed. Once it has been processed, we may not be able to accommodate any changes or cancellations.
If you choose to cancel your order, please be aware that a 1.5% Paystack processing fee and a 200 Naira transfer charge will be deducted from your refund.
Need help?
Contact us at admin@scentelixir.ng or questions related to refunds and returns.