Policy Overview
At Scent Elixir Perfumery Store, we are committed to providing our customers with a seamless shopping experience. Our Free on Board (FOB) policy outlines the terms and conditions for the shipment of products purchased from our store.
Definition of FOB
Under our FOB policy, we take responsibility for the products until they are loaded onto the shipping vessel or carrier at our designated shipping point. Once the products are handed over to the carrier, the risk and ownership of the goods transfer to the customer.
Key Terms of the Policy:
- Shipping Responsibility:
- Scent Elixir will cover all shipping costs and arrangements until the products are loaded onto the carrier.
- Once the products are with the carrier, the customer assumes all risks and responsibilities.
- Order Confirmation:
- Customers will receive an order confirmation via email, detailing the items purchased and shipping arrangements.
- Any changes or cancellations must be communicated within 12 hours of order placement, as we cannot alter orders after this timeframe.
- Delivery Times:
- Delivery times may vary based on the shipping method selected and the destination. We will provide estimated delivery times at the time of purchase.
- Damaged or Lost Goods:
- In the event that goods are damaged or lost during transit, customers should contact the carrier directly to file a claim.
- Scent Elixir is not liable for any damages or losses that occur after the goods have been transferred to the carrier.
- Customer Responsibility:
- Customers are responsible for providing accurate shipping information. Any errors may result in delays or additional charges for reshipment.
- Customers should track their shipments and report any issues to the carrier promptly.
- Contact Information:
- For questions or concerns regarding our FOB policy, please contact our customer service team at admin@scentelixir.ng or +2349039691436
Conclusion
We appreciate your understanding of our Free on Board policy. At Scent Elixir Perfumery Store, we are dedicated to ensuring that your experience is pleasant and satisfactory from the moment you place your order to the delivery of your products. Thank you for choosing us for your fragrance needs!